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Our Terms Shape How Your Account Works

When you open an account with us, these Terms & Conditions define what you can do, how your deposits and withdrawals move through DANA, OVO, GoPay and QRIS…

Account access rulesPayment & withdrawal termsDispute resolution processYour rights & obligations
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doyanbola Our Terms Shape How Your Account Works
GET HELP WITH TERMS

How to Reach Us About Policy Questions

If you need clarity on any part of our Terms & Conditions—whether it concerns deposit holds, withdrawal timelines, account verification or your rights—our support team is here to walk you through it.

Live chat support Open the chat window in your account lobby. Our team responds within minutes during 24/7 hours and can explain any term directly, answer questions about DANA, OVO, GoPay and QRIS payment rules, and help you understand your withdrawal timeline.
Email support Send policy questions to our support inbox. We reply within 4 business hours with detailed explanations of account access rules, deposit conditions, verification procedures and how we handle disputes under these terms.
Account notifications We send term updates, account status changes and policy reminders directly to your registered email and in-app. Check your notification centre in the account menu to review the most recent policy communications affecting your account.
SECURITY & YOUR DATA

How We Protect Your Account & Information

Your account information, deposit history and personal details are encrypted and stored securely on our servers. We never share your payment information with third parties outside the payment processor.

Data encryption

All account logins, deposit details and withdrawal requests travel through encrypted channels. We use industry-standard SSL protocols so your payment information—whether DANA, OVO, GoPay or QRIS—never travels unprotected between your device and our servers.

Identity verification

Before your first withdrawal, we verify your name, date of birth and payment method against your account details. This process protects you from fraud and ensures payouts reach the right person. Verification typically completes within 24 hours during business days.

Transaction retention

We store all deposit, withdrawal and gameplay records for 7 years as required by Indonesia regulations. You can access your transaction history anytime in your account under Settings > Payment History, showing dates, amounts, payment method and status.

Account access control

You control who accesses your account through your password and optional two-factor authentication. If you suspect unauthorised access, change your password immediately and notify our support team; we'll review account activity and freeze the account if needed.

Data deletion requests

You can request deletion of your personal data at any time by emailing our privacy team. We'll remove non-essential information within 10 business days, except transaction records we must retain for regulatory compliance and fraud prevention.

Dispute investigation

If you dispute a transaction or account activity, submit your claim through our support portal. We investigate with your payment provider (DANA, OVO, GoPay or QRIS) and provide a written response within 15 business days explaining the outcome and any remedial action.

Frequently Asked Questions About Our Terms

Here are the questions we hear most often about how our Terms & Conditions affect your account, deposits, withdrawals and rights as a player on doyanbola.

Account access depends on local law where you're located. We operate for Indonesia and may restrict access from other jurisdictions. When you register, we verify your location using your registered address. If we detect access from outside the permitted region, we may suspend the account pending review.

Our terms require that deposits come from a payment account registered in your own name. If we detect a mismatch, we'll freeze the deposit pending verification. You'll need to provide proof that you own the payment method. Using another person's account may result in permanent account closure and forfeiture of funds.

Verification usually completes within 24 hours on business days. We'll email you once your identity is confirmed. You can then withdraw to the verified payment method (DANA, OVO, GoPay or QRIS). On weekends or during high-volume periods, verification may take up to 48 hours. Check your account under Withdrawal Status to see where you stand.

You can request account closure anytime through Settings > Account Management. Any remaining balance will be paid out to your verified payment method within 7 business days. Once closed, you cannot reopen that account or retrieve gameplay history. The closure is permanent under our terms.

Deposit and withdrawal limits depend on your payment method and account history. First-time deposits may have lower limits until we verify your identity. Subsequent withdrawals over a certain amount may require additional verification. Log into your account and navigate to Wallet > Limits to see your current caps. Contact support if you need them adjusted.

You may only open one account per person. Sharing your account login or password with anyone else violates these terms and may result in permanent suspension. We monitor for suspicious access patterns and device sharing. If we detect duplicate or shared accounts, we reserve the right to freeze all related accounts and forfeit balances.

Submit a complaint through your account's Support portal or email our complaints team. Include the transaction date, amount and a clear description of the issue. We'll investigate and respond within 15 business days. If you're not satisfied, you can escalate to our disputes officer, who will review the case independently and issue a final decision.

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